OnLine e-training and Tele-Conference session(s).

LIVE ONLINE TRAINING (up to 3-Hours)

Jorlink now offers an efficient Interactive, cost effective way to train or update your skills via the Internet One-on-One. Everyone knows that face-to-face training is the most effective, but it's time consuming and expensive. Now you have a new option; with Jorlink's Interactive Internet e-Demo, e-Training and Tele-Conference service we can do training with you at your premises and a live instructor at the other end whenever is more convenient to you

Phase 1 (45+ min): Discovery, learning about your business, marking\engraving needs.  Setup PC\Software\Machine Configuration.

Phase 2 (45+ min): Learning about the software, creating jobs, highlights of machine.

Phase 3 (45+ min): Q&A, Advance questions, Running Production Job

* Weekend hours may be available with for an additional $50 to block of time
** Remember, 3-Hours is NOT to compare to an onsite Setup\Training, we will do our best at helping you understand your equipment.  If more hours are needed, let us know so we can quote additional time.

30-Minutes 1-On-1 Diagnostic Phone Call Support

* Recommended for basic troubleshooting, driver installation issues, Q&A, parts replacement instructions.  

(After your purchase, a Jorlink representative will be in touch to arrange the meeting time and to provide you with a meeting link. Please be sure to select a preferred timeframe)

Disclaimer:

(a) We will do our best to troubleshoot and evaluate the problem and attempt to reach a solution. This will require clients to adjust and repairs on their own with our remote assistance and instructions. Parts may need to be purchased with a no-returns policy unless you have an active membership in our yearly 365-Support program.

(b) A per event/case call will be limited to thirty minutes (30 min Max); if the problem has not been resolved within this time, we will provide other suggestions for on-site service or additional paid services.

(c) We recommend having a person on-site with experience in the Electro-Mechanical field assist as there is electrical testing with a digital voltage meter that may be required.  CAUTION MUST be taken when around electricity or working to measure laser tube power, use protective eyewear or any other safeguards.

(e) REPAIRS ARE NOT GUARANTEED, please discuss with your Sales Rep. on upgrades and credits for our services with any trade-in equipment.

365GC Support Plan, Yearly Diagnostic Remote Contract

2nd-Additional Years Price: $495

* Hours of Operation: 9:00am - 5:00pm M-F (EST)

- Program Start Date begin with the date on this invoice and End on its' One (1) Year Anniversary.

- This program covers technical troubleshooting of software and equipment ONLY.

- This program covers 30-minutes of Q&A, “How to”.  For more in-depth training, we recommend our pre-paid 1-3-hour training sessions.

- We will attempt to assist in the repairs of your product, after a certain amount of time (~2+ Hours) we may recommend on-site assistance.

HOW IT WORKS:

1. Call us at (336) 288-1613 Ext. 202, Lets us know if you a Yearly Support Contract & you require troubleshooting Support.
2. Login on-line to our Support Portal (www.JORLINK.com > SUPPORT > CREATE HELPDESK CASE), create a case and enter your details with Severity of the problem.
3. We will contact you within 2-8 Working hours via phone or email, depending on severity of your case.
4. We will troubleshoot the problem for 30-60 minutes, thereafter we may upgrade your case to LEVEL II support.
5. If Level II support is not able to rectify the problem, we will suggest an on-site visit with labor and expenses as additional charges.

BENEFITS:

1) A ten (10%) Discount on Labor & Most Parts\\Supplies (Cermark Products & Tube repairs are excluded)

2) Helpdesk tracking for your case with SLA Service

3) Expert technical support from a Level I or Level II team

4) Returns allowed on parts with a Standard Re-stocking Fee, see our Terms & Conditions-Policies

5) Extended hours of operation, Appt Link: https://jorlink.com/contact-us

6) Loaner tools can be provided for troubleshooting purposes such as our Laser Tube Power Meter (Value at $150/loan)*    

*$50 Processing/ship fee applies

Rev. 03/30/2023MQ

60-Min. 1-On-1 Diagnostic Phone Call Support, Per Case Troubleshooting Evaluation (Equipment Not Purchased from Jorlink)

(After your purchase, a Jorlink representative will be in touch to arrange the meeting time and to provide you with a meeting link. Please be sure to select a preferred timeframe)

Disclaimer: (a) We will do our best to troubleshoot and evaluate the problem and attempt to reach a solution. This will require clients to adjust and repairs on their own with our remote assistance and instructions. Parts may need to be purchased with a no-returns policy unless you have an active membership in our yearly 365-Support program.

(b) A per event/case call will be limited to fifty minutes (60 min Max); if the problem has not been resolved within this time, we will provide other suggestions for on-site service or additional paid services.

(c) We recommend having a person on-site with experience in the Electro-Mechanical field assist as there is electrical testing with a digital voltage meter that may be required.  CAUTION MUST be taken when around electricity or working to measure laser tube power, use protective eyewear or any other safeguards.

(e) REPAIRS ARE NOT GUARANTEED, please discuss with your Sales Rep. on upgrades and credits for our services with any trade-in equipment.

60-Min. 1-On-1 Diagnostic Phone Call Support, Per Case Troubleshooting Evaluation

(After your purchase, a Jorlink representative will be in touch to arrange the meeting time and to provide you with a meeting link. Please be sure to select a preferred timeframe)

Disclaimer: (a) We will do our best to troubleshoot and evaluate the problem and attempt to reach a solution. This will require clients to adjust and repairs on their own with our remote assistance and instructions. Parts may need to be purchased with a no-returns policy unless you have an active membership in our yearly 365-Support program.

(b) A per event/case call will be limited to fifty minutes (60 min Max); if the problem has not been resolved within this time, we will provide other suggestions for on-site service or additional paid services.

(c) We recommend having a person on-site with experience in the Electro-Mechanical field assist as there is electrical testing with a digital voltage meter that may be required.  CAUTION MUST be taken when around electricity or working to measure laser tube power, use protective eyewear or any other safeguards.

(e) REPAIRS ARE NOT GUARANTEED, please discuss with your Sales Rep. on upgrades and credits for our services with any trade-in equipment.