Diagnostic\On-line Telephone Support Program
Need help with your Laser or Rotary machine? Can’t find technical support or spare parts? Has the warehouse or internet company you purchase the machine from unable or unwilling to help. Read on for the answer... or Click here to order. See below for further details.
Allow us to earn your business with our Diagnostic Telephone Support options or yearly support membership. Our goal is to provide you with immediate professional assistance when you need it most. Many of clients are grateful we were able help get their machines up and running when their original provider was unwilling or unable. We commit to the following for you:
- Get Diagnostic support via telephone, e-mail or on-line.
- You receive assistance on any Meistergram rotary or laser, GCC LaserPro equipment, Pinnacle-SignWarehouse lasers, Roland Rotary, ALT or ULS equipment (including all associated software - CorelDraw, EngraveLab, PhotoGrav, DOS D14, Engrave98, XyberCad, LogoLink and Doctor Engrave. (Free for Jorlink equipment customers)
- We will track all your equipment problems with our HELPDESK software.
Cost-effective support programs for customers who need on-going technical support as follows:
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Hourly Support
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3 Years Support Plan
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Thirty (30) minutes initial troubleshooting for $35.00; thereafter, billed at $65/per hour (1) increments. Click here to order
* For Jorlink equipment client, call your sales rep. for additional discounts on yearly support plan. As us about our Jorlink Yearly Support Program.
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Three (3) Years Telephone diagnostic support. Click here to order on-line.
* For Jorlink equipment client, call your sales rep. for additional discounts on yearly support plan. As us about our Jorlink Yearly Support Program.
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On-Line training:
Jorlink now offers an efficient Interactive, cost effective way to train or update your skills via the Internet One-on-One. Everyone knows that face-to-face training is the most effective, but it's time consuming and expensive. Now you have a new option; with Jorlink's Interactive Internet e-Demo, e-Training and Tele-Conference service we can do training with you at your premises and a live instructor at the other end when ever is more convenient to you! Click Here.
We’ll help you get the most out of your machine and software.
* DISCLAIMER: Jorlink will attempt to help you troubleshoot and possibly repair your equipment; however, we cannot guarantee that it can be repaired. In certain cases, equipment will have to be shipped for repairs which will incur repair charges not included with this telephone support option. REV. 10/12/08
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